At Dreamy Bedding Malaysia, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a refund or exchange under certain conditions. Please review our refund policy below for detailed information.

1. Eligibility for Refunds

To be eligible for a refund, your purchase must meet the following criteria:

• The product is unused and in its original condition, including packaging, labels, and any accessories or free gifts that came with the item.
• The product is returned within 30 days from the date of delivery or receipt. After this period, we unfortunately cannot offer a refund or exchange.
• The product is not on sale or discounted, unless explicitly stated in the promotion terms.
• The product has not been custom-made or personalized.

2. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Reach out to our customer service team within 30 days of receiving your order. Be sure to provide the following information:

   • Order number
   • Product(s) you want to return
   • Reason for the refund request
   • Photos of the product (if applicable)

2. Return Instructions: Once your refund request is approved, we will provide you with instructions on how to return the product(s). Please ensure that the items are securely packed to avoid any damage during the return process.

3. Return Shipping: Customers are responsible for the cost of return shipping, unless the item is defective or damaged upon receipt, in which case we will cover the return shipping costs.

3. Refund Process

• Inspection of Returned Items: Once we receive your returned product, our team will inspect it to ensure it meets our eligibility criteria (unused, original condition, etc.).
• Refund Approval: If your return is approved, we will process your refund to your original payment method. Please allow up to [7-14 business days] for the refund to reflect in your account, depending on your bank or payment provider.
• Partial Refunds: If the product shows signs of use or is returned without the original packaging, we may issue a partial refund or refuse the return altogether.

4. Non-Refundable Items

Please note that the following items are non-refundable:

• Sale or Clearance items (unless otherwise stated)
• Custom-made, personalized, or bespoke products that are specifically made to your specifications
• Hygiene-related products (e.g., pillows, mattress protectors) if the seal has been broken or the item has been used.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately within 7 days of receiving your order. We will arrange for a replacement or full refund at no extra charge. You may be asked to provide photos of the multiple angles of the packaging of the box or other evidence of the damage or defect.

6. Exchanges

We offer exchanges for products that are defective or damaged. If you would like to exchange a product for a different size, color, or item, please contact our customer service team to discuss availability and the exchange process. In most cases, customers are responsible for any shipping fees associated with exchanges.

7. Refunds for Orders Not Received

If your order was not delivered within the estimated timeframe due to issues such as delivery service delays, please contact us immediately. We will work with the shipping provider to resolve the issue. If your order is confirmed as lost or undelivered, we will provide a full refund.

8. Changes to This Refund Policy

Dreamy Bedding Malaysia reserves the right to update or change this Refund Policy at any time. Any updates will be posted on this page, and the “Effective Date” will be revised accordingly. Please review this policy periodically to stay informed of any changes.

9. Contact Us

If you have any questions or concerns regarding our refund policy or need assistance with a return, please feel free to contact us at: